“What did he/she mean by that?”
“I thought he/she was working on that!”
If you’ve ever been a member of a team in the workplace, the phrases above probably sound familiar. They’re all examples of common and frequent miscommunications and they can cause frustration, conflict between team members, and a serious roadblock to productivity.
A lot goes into running an efficient, positive team environment, but effective communication may be at the top of the list as the most important component.
Miscommunication can be blamed for a significant amount of conflict among workplace teams. It’s unrealistic to think all miscommunication can be prevented. After all, people are people and personality conflicts and differences of opinion are going to happen. However, awareness and understanding of the causes of miscommunication can go a long way towards decreasing the number and frequency.
Here are a few examples of the most common causes of miscommunication in the workplace:
- Making Assumptions: This is the number one cause of miscommunication in the workplace! It starts with assuming that a particular need is obvious, others view a problem the same way you do, or someone knows what to do. If people don’t feel comfortable asking questions or speaking up, issues can escalate quickly.
- Providing Only The Basics: It may save time to communicate only the bare necessities to team members up front, but you’re going to spend a lot of time cleaning up the results. Workers may be hesitant to speak up and just try to figure things out on their own – often with incorrect results.
- Using Confusing Body Language: Not all communication is verbal and a lot is conveyed through gestures, facial expressions, posture, and tone of voice. If someone is distracted or having a bad day, a simple request or statement can be easily misconstrued.
- Failing to Assign Ownership: Accountability is key and team roles must be defined and clearly understood. Otherwise, it can lead to workers dumping duties on others, incorrectly assuming another worker was responsible for something . . . and the list goes on and on.
Language is a tricky thing. It can be difficult to interpret at times, resulting in little misunderstandings that can quickly escalate into big problems. Is your team suffering from miscommunication issues? Or are projects running fairly smoothly, but have room for improvement? Please call Leah M. Joppy and Associates at 301-670-0051 or email us at email@example.com and we’ll work with you to create a clear and effective communication strategy for your workplace teams.
If you’ve ever led or been a member of a workplace team, you’ve probably witnessed (or been involved in) a variety of miscommunication issues. What started as a simple question or concern may have quickly ballooned into a full-blown problem, resulting in frustrated, angry teammates. And you’re left scratching your head wondering how things got out of hand so quickly. Miscommunication is one of the biggest problems facing workplace teams and can cause missed deadlines, an erosion in morale, and higher turnover. Fortunately, it can be alleviated with the right approach. Here are some suggestions to help:
- Address issues immediately and openly: Ignoring a workplace conflict will only make it fester. Address any issues right away and make sure you’ve gathered facts from all parties involved.
- Set Clear Expectations: No one is a mind reader. Set expectations early, make sure all questions are answered up front, and be available for clarification as the project progresses.
- Improve Your Listening Skills: Make sure it’s not “in one ear and out the other.” Active listening is an undervalued skill, but it can have a huge impact on how often conflicts arise.
- Recognize and Respect Personal Differences: Keep in mind that everyone can interpret the same thing in a different way. Understanding how the members of your team communicate can help you diffuse any potential problems.
Miscommunication can happen anywhere at any time, but awareness of the problem and a strong plan can help put everyone back on track. The key is to give your team the right conditions to develop and grow. If nurturing a healthy team culture is important to your workplace, please call Leah M. Joppy and Associates at 301-670-0051 or email us at firstname.lastname@example.org and let’s work together to make it happen.
Glassdoor.com was founded in 2007 as a tool for workers looking to make career decisions. The website enabled both current and former employees to leave anonymous reviews of their workplace. Glassdoor still serves this function, but now it has become a key indicator of the cultural health of organizations. Other sites like LinkedIn and Indeed followed suit and encourage employees to share reviews and leave comments about the work atmosphere within their organization. “What is it like to work here?” is an incredibly important question for an organization. And look no further than your employees to answer it – after all, they’re putting in the hours day after day and place a premium on a positive work environment.
To create a positive culture within an organization, there needs to be a focus on the following:
- Allowing for more transparency
- Fostering an environment of kindness and compassion
- Resolving issues of blame and finger pointing
- Emphasizing meaningfulness of tasks
- Encouraging gratitude and respect
- Giving employees more independence and relying on their judgment
- Investing time and energy into employee growth
Not every employee will be 100% each day, but a positive workplace culture goes a long way towards overall happiness, greater levels of productivity, and ability to recruit top talent. What are your Glassdoor or Indeed reviews saying about your organization? Are there culture issues that need to addressed and room for improvement? Please call Leah M. Joppy and Associates at 301-670-0051 or email us at email@example.com and let’s discuss a strategy.
At some point in our lives, we’ve all had a job that made us dread getting out of bed in the morning. Whether it was unfulfilling work, an uninspiring and toxic atmosphere, micromanagement, or a combination of all three, there are few things worse than going into a work environment that you just can’t stand. On the flip side, when you find a workplace that feels like the right “fit” and it’s an atmosphere where you feel valued, challenged, and encouraged, it’s truly invigorating and inspiring. The culture of an organization is what makes the difference. It’s not a tangible element or a fixed asset, but rather the atmosphere – the environment, values, expectations, goals, and attitude of employees. Think of it as an organization’s personality! And it’s incredibly important for both employees and employers.
So, why should an organization focus on its “culture” or even care about it in the first place? It’s important because, no matter what your industry, organizations are made up of people. And people care about the environment where they’re spending the majority of their waking hours. Lack of attention to a positive culture can result in unhappy, unproductive, and potentially disloyal employees that will start costing your organization time and money. The benefits of a strong and positive culture include the following:
- Employee Retention and Productivity: Environments where employees feel comfortable, motivated, and valued as individuals enjoy a boost in morale, which leads to increased retention and productivity.
- Improved Communication and Teamwork: A positive workplace culture suggests an open atmosphere where workers feel comfortable and free to communicate their ideas or concerns without fear. Teams are built on respect for others’ ideas and lead to innovative problem solving.
- Reputation and Brand Image: Want to attract the highest level of talent to your organization? Look no further than cultivating a positive work culture. It differentiates you from the competition and builds a solid reputation that adds value to your products and/or services.
Managers and executives have a direct influence on their organization’s culture since they generally set the tone and expectations. How would you describe your organization’s culture? Are you making strides, but still have some areas that need improvement? Please call Leah M. Joppy and Associates at 301-670-0051 or email us at firstname.lastname@example.org and we can help you cultivate a positive culture that will benefit everyone.
We spend the majority of our waking hours at work, but for many of us, not all of those hours are enjoyable. According to a Gallup study, only 32% of U.S. workers are engaged at work, meaning they are happy, driven, and enthusiastic about their careers. That leaves a large chunk that isn’t. Many people are working in jobs they once loved, but somewhere along the line, they lost the enthusiasm and passion they once had. Often, feelings of frustration and disengagement are the norm and people simply show up, put in the hours, and go home.
No matter what your career situation is, if you’re feeling tired of your job or dealing with burn out, there are things you can do to bring back that passion and enthusiasm again. A shift in perspective can be what it takes to get you back on track. Here are a few tips that can help you find enjoyment in your work again:
- Understand The Problem: The first step is to understand where the true problem lies. Ask yourself, “Once upon a time, did I enjoy my work? What changed along the way? Did I look at this job as a stepping stone and I’m still waiting for a better opportunity?” Write your thoughts down on paper or talk it over with a trusted friend to help pinpoint the problem.
- Set Goals and Stay Focused: Once you’ve identified the problem, you can establish goals and a plan to improve the situation. Whether it’s feeling like your job is not the right match for you or dealing with being overwhelmed and burnt out, determining an action plan can make you feel like you’re not “stuck”.
- Take Some Time Off: Many think it’s a ‘badge of honor’ to never or rarely use vacation time, but even the best job leads to burnout if you’re working around the clock. Vacation time is there for a reason – it gives you a chance to refresh, renew, and think about the big picture of what you’re doing and where you want to go
- Look for New Opportunities: Passion can certainly fade when you’re bored and doing the same thing day in and day out for too long. It may be time to start growing your skill set and seeking out opportunities that interest you, whether it’s asking to take on a new project or looking into additional training.
If you know that you fundamentally love your job, rediscovering your passion for it is possible by stepping back and thinking about your current situation. Often, it’s simply a matter of reevaluating your priorities. Do you notice a loss of passion and enthusiasm in your employees? Please call Leah M. Joppy and Associates at 301-670-0051 or email us at email@example.com and we can work with your staff to help find them rediscover passion for their work.
When it comes to your career, it’s important to ask yourself the question, “what lights me up?”. Not every waking moment at work is going to be ideal and we all know there will be good days and bad days. But do you feel an overall enthusiasm for your job even when times are tough? There is a positive impact of loving what you do and a negative impact when you feel like your career is out of whack. Passion for your career not only makes the many hours you spend at work more enjoyable, but it also helps you do your job better. Why is passion such an important component? Here are some of the benefits:
- Your have more energy for your job – and your life
- You feel more confident
- You’re less likely to “hit a wall” and can sustain your momentum
- Persistence against obstacles is easier to handle
- You enjoy the rest of your life more
For many people, when it comes to work, passion doesn’t even begin to enter into the realm of things. But it should and there are so many benefits, not only in increased productivity and work quality, but enjoyment outside the office. How can we help you put more passion and enthusiasm into your workplace? Please call Leah M. Joppy and Associates at 301-670-0051 or email us at firstname.lastname@example.org and let’s discuss a strategy.
Ellen DeGeneres ends her talk show each day with the same five words – “Be kind to one another.” It seems like a simple concept, but in today’s world, everyday kindness can sometimes seem elusive. Whether you’re driving on a crowded highway, grocery shopping, or just trying to cross the street, it often feels like kindness is becoming the exception and not the rule. But going to work daily in an office where unkind behavior is the day-to-day norm can be particularly difficult. It can impact motivation, productivity, attitude, and overall enjoyment.
In recent years, there’s been a lot of research on kindness in the workplace. Numerous books on compassion as a successful business strategy have hit the market, touting the importance of a kind culture rather than a cutthroat, win at all costs environment. The era of “success at any cost” is giving way to an approach where kindness, compassion, and teamwork are viewed as assets in organizations and not considered soft, squishy, and weak. Many workplaces are starting to embrace this strategy, while others are slow to adopt it and witness the repercussions in high turnover, resentment, and low morale.
So why is choosing kindness in the workplace such a competitive advantage? Research has shown that compassionate work environments consistently have:
- Better customer service
- Healthier employees and fewer absences
- Less turnover and an easier time replacing employees when they do leave
- Higher productivity
- Increased employee commitment and engagement
Practicing compassion in the office sounds like common sense, doesn’t it? But in the face of multiple deadlines, obligations, and stress, it’s easy to look for shortcuts and overlook opportunities to put it into practice. Yet, it’s hard to think of many other places more in need of kindness than in the workplace. Whether it’s a cheerful greeting, asking about someone’s day, or simply delivering a harried co-worker a much-needed cup of coffee, acts of kindness set the tone for the office and are a simple and effective way to improve business.
When you take a look at your organization, do you see a culture of kindness? What type of feedback do you receive from employees and is there room for improvement? Please call Leah M. Joppy and Associates at 301-670-0051 or email us at email@example.com and let’s discuss how to increase compassion in your workplace. You’ll see the difference in your employees.
One more thing – in March we’ll provide an outstanding way to get to know your co-worker. It’s fun, easy and a great ice-breaker – no matter how long you have worked together!
When we think about how to optimize success in your workplace, compassion isn’t always the first thing that enters our mind. We talk more about things like increasing efficiency, sales numbers, and billable hours. But studies show kindness makes good business sense and there’s a lot of research showing some pretty compelling numbers. For example, employees of companies described as having kind cultures perform at 20% higher productivity levels, are 87% less likely to leave their jobs, and make fewer errors, saving their companies time and money. The companies themselves have 16% higher profitability.
Whether you’re a manager or an entry-level employee, there are many ways to bring kindness into the workplace. Here are a few simple ideas:
- Get to know your colleagues
- Offer guidance to a co-worker
- Build a collaborative environment with idea sharing
- Check the motivation behind your words, decisions, and behavior
- Acknowledge co-workers’ strengths and positive characteristics in front of others
- Lend a hand to someone who is under a tight deadline
- Encourage employees to openly communicate and share their thoughts
- Organize occasional teambuilding activities and have co-workers submit ideas and suggestions
Creating a culture of compassion in the workplace is where many successful companies are placing their attention. And rightfully so. For ideas as to how to incorporate more kindness into your company and reap its many benefits, please call Leah M. Joppy and Associates at 301-670-0051 or email us at firstname.lastname@example.org to discuss how we can help. And stay tuned for March’s newsletter, when we provide a really fun “get to know your co-worker” activity you can use in your office!
The holiday season is upon us and consumer culture is out in full force – think Black Friday, Cyber Monday, and the Christmas Eve rush for last minute gifts. Whether it’s trying to score the hot new toy for your child or finding the perfect gift for your spouse, it can feel like our holidays (and even the rest of the year) are more about “stuff” and less about what’s truly important in life. Compared to 50+ years ago, Americans today have more cars, bigger homes, and eat out far more frequently. But are we happier because of it? Or is it a case of more money, more problems?
It’s said that if you take a look at someone’s checkbook, you will know what his or her priorities are. Is it true that where your money goes, so goes your priorities? What better time than the holidays and before the beginning of a new year to take a look at what’s really important in your life. Here are 5 ways to help:
- Determine what you value most about your life: Try choosing five things you value most as a starting part. By consciously making these choices, it’s a reminder of what things in your life you can’t – and won’t – do without. Consider it the backbone of your life.
- Assess the way you use your time: After determining the five areas you value most in life, take a look at how you spend your time and evaluate which things are absolutely necessary for these areas. Assess how much time you spend emailing, texting, and staring at a screen. How can you cut back?
- Cut the clutter in every area of your life: Do you really need everything you have or does it feel like too many possessions are wearing you down? This also goes for emotional clutter! Reevaluate what’s truly necessary in your life for where you are now.
- Spend more time with people that matter: Assess how much time you actually spend with family and close friends. Is it quality time where you’re truly interacting?
- Make time to be alone: Do you tend to put yourself at the end of your priority list? If the answer is ‘yes’, take some time to reconnect with a hobby or activity you’re passionate about. There is nothing selfish about spending time recharging alone – it could be the healthiest gift you can give to yourself.
By determining what’s most important in your life and breaking free from the clutter, you will not only see changes in your everyday life, but in your work life as well. An increase in prioritizing and productivity are just a few of the benefits you’ll enjoy! Please call Leah M. Joppy and Associates at 301-670-0051 or email us at email@example.com to learn more about how we can help you start the new year happier.
While the holidays promise fun, parties, and time with loved ones, more often than not, the result is mounding credit card debt and exhaustion. Vowing to do better next year, we make a resolution on New Year’s Day not to repeat the same mistakes. But why wait until the New Year? Here are a few ways to ease the stress of the holidays and evaluate what’s truly important. And they don’t involve heavy spending and acquiring more possessions!
Delegate: The holidays are not about perfection and adding more items to your “to-do list”. Let someone else bring a dish to the party. Share the shopping, wrapping, and decorating.
Think Outside the Box: Gifts don’t have to be expensive to be meaningful. Give your time instead of gifts and use your imagination. And above all, make a budget for gift giving and stick to it! There is no joy in being in debt.
Pay It Forward: Each of us can touch another person’s life in a profound manner. Random acts of kindness go a long way! Take baked goods, magazines and /or toiletries to a senior community. Often residents don’t have family to visit them. Many of them are on a fixed income.
Show Yourself Some Compassion: Keeping your body, mind, and spirit relaxed goes a long way in making the holidays fun. Stressing over gift giving does not.
We can help your organization and employees focus on what’s truly important and a top priority and help weed out what’s not. Please call Leah M. Joppy and Associates at 301-670-0051 or email us at firstname.lastname@example.org to discuss your organization’s needs.