Category: Organization

Pivoting To A New Way Of Business

For the past year, the COVID-19 pandemic forced many workplaces to upend traditional office environments and pivot to a new way of doing business. These changes looked different across various industries, but one thing is certain: work life will never be the same again.  Many of the workplace changes that became necessary because of the pandemic will likely impact the way we work for the long-term. This month and next, we’ll look at a few of the workplace trends you can expect to see. Here’s a look at 3 of the biggest:

  1. Continuation of remote work or moving towards a hybrid model: According to surveys from the IBM Institute of Business Value, 83% of people want to continue working from home in some capacity. Many organizations have seen the light and have determined that some degree of remote work can be a win-win for everyone. It’s a retention tool for present employees, as well as a recruitment perk for future talent.
  2. Bigger focus on employee wellbeing: The pandemic has required organizations to rethink what it means to have a healthy and safe workplace. Many are improving benefits related to employee mental and physical health, childcare and paid time off. Workspaces will be reimagined to maximize both safety and employee collaboration.
  3. Improving schedule flexibility: Prior to the pandemic, flexibility was seen as a perk. For many, it’s now a necessity. Employers are finally understanding the need to accommodate families who have school-aged children at home, particularly those who will continue with some form of online learning. After a year of working from home, many employees have grown accustomed to more flexible working hours and are going to be resistant to going back to more rigid hours. Now is the time to look at present policies and implementing changes to accommodate your team members.

Have you started thinking about how your workplace will look moving forward? Now is the time to rethink your old systems and habits and create a better environment for your team. Leah M. Joppy and Associates can help you take a look at your old ways of doing business and where you can make improvements – all while continuing to maximize productivity. Call us at 301-670-0051 or email leah@lmja.com.

Re-imagining How Work Is Done

When we think about how our lives have changed over the past year, our work life is probably one area where we’ve felt the greatest impact. The pandemic forced many offices to adopt new ways of working in order to protect the safety and wellbeing of employees – and they had to do it virtually overnight. For many people, it meant working from home exclusively and the numbers prove it. According to a Gallup Poll, the percentage of Americans working in some form from home jumped from around 25% to more than 60% during the height of the pandemic. As more people are fully vaccinated and life begins to return to some sense of normalcy, many employees have started to return to the office. However, the future of traditional work life and workspace will likely be impacted for the foreseeable future.

Some employees are eager to return to the office and have face-to-face contact with others and enjoy post-work happy hours. Others have adjusted to working from home and don’t miss their long commute. Companies are realizing that there are advantages to both work from home and office time. That’s why the hybrid model where employees can work at least a few days from home may likely become the new norm. It’s one of several workplace trends that we’ll discuss in the next article.

There are a lot of questions businesses must answer about the role of the office moving forward. It differs across industries and there is no one-size-fits all approach. However, there are some universal steps organizations need to take to re-imagine how work is done:

  • Decide how and where people work: Can some workers be fully remote? Does a hybrid remote model make more sense? Or does work need to take place on site?
  • Redesign the workplace to correspond with company priorities: Looking at spacing issues between desks, meeting space, the airflow of the office and upgrading technology to collaborate with people working from home are just a few areas to consider.
  • Look at the footprint of the office and resize creatively: Now is the time to take a fresh look at how much space is required and the location.

Across industries, leaders will use the lessons learned from the pandemic to reimagine how and where work gets done. Employees will demand it. Organizations must use this time to break from the old habits of the past and reinvent what a collaborative and productive work environment looks like moving forward. Creative and bold organizations will be the ones that meet the challenge and retain and attract employees.

Is your organization poised to make challenging workplace decisions that will create a better experience for your employees? Leah M Joppy and Associates is ready to help. Call us at 301-670-0051 or email leah@lmja.com to learn more.

Permission-Based Coaching

Sometimes it feels like we live in a society that thrives on giving unsolicited advice and loves to “tell” instead of “ask”. “You should do [insert task here] this way.” “You need to handle [insert situation here] by doing this.” After a while, we can feel like we’re losing our sense of autonomy or worse, start to doubt our ability to make decisions on our own. However, one place where you should never feel like you’re being “told” instead of “asked” is when you’re working with a coach. That’s why “permission coaching” is such a vital part of the process. By asking permission when having a discussion, it helps people feel like they’re in the driver’s seat and their feelings are respected. It also establishes trust in the coaching relationship. Here are a few approaches that are permission-based:

  • “I’d like to discuss some more about this matter. Would this be okay with you?”
  • “Is this a good time to talk and explore this topic a little more?”
  • “Can we spend a few minutes brainstorming some ideas about this?”
  • “I’m getting the sense you have more to say about this topic. Could I ask some more in-depth questions?”

Some people get so used to being “told” what to do that it becomes a comfortable pattern. It’s easier to be led and rely on someone else than make autonomous decisions. On the other hand, other people who live or work in an environment where they’re consistently being told what to do may become defensive and resentful. Both personalities benefit from “permission coaching” because it gives them a chance to explore their own thoughts and insights independent from being told what to think or feel.

This isn’t always an easy process and it takes work, particularly if you’re accustomed to being told how to handle things under the guise of “advice”.  If you’re interested in learning more about how working with a coach can help you explore your thoughts and reach new insights on YOUR terms, Leah M. Joppy and Associates can help. Call us at 301-670-0051 or email leah@lmja.com.

A NEW MINDSET FOR 2021

Typically at the start of a new year, we think about big goals and resolutions. But this year feels a little different. While we’re all grateful for a fresh start, we’re probably feeling a little tired and overwhelmed as we come off of 2020. If the past year taught us anything, it’s that:

  • We thought we were ready for anything, but it turns out that our resilience and fortitude were put to the test.
  • We thought we had everything planned (or at least attempted to), but the last year tested all of those plans.
  • We thought we had a positive mindset, but learned that when that mindset is challenged, problems may seem bigger than they really are.

So yes, we’ve had some hurdles thrown at us. How do we navigate the coming months with a refreshed mindset and add more doses of positivity in our lives? Here are a few basics to start you through the process:

  1. Start your morning with a consistent, positive routine that will set the tone for the rest of the day.
  2. Focus on the good things happening throughout your day, however small they may be.
  3. Surround yourself with positive friends and mentors.
  4. Become aware of self-sabotaging behavior and negative self-talk.
  5. Focus on the present because we can’t change the past and we can’t predict the future.
  6. Try to find humor, no matter how challenging it may be!

No matter how much you want to hit the refresh button, it can feel challenging to make changes on your own. The past year has been isolating for so many of us and it can feel like we’re stuck on autopilot waiting for the world to return to some sense of normalcy. But you don’t have to go through this journey alone. Working with a coach will help you build the core skills and habits to propel you forward – not just through the coming months, but well beyond.

There are still many things that may still feel up in the air as we’re entering the New Year, but we do still have power and influence within our own lives.  What will 2021 hold for you?   Leah M. Joppy and Associates is ready to help you move forward with renewed energy and focus. Call us at 301-670-0051 or email us at leah@lmja.com.

PLANNING FOR THE NEW YEAR

Planning for new yearWhat a long, strange ride 2020 has been and it’s safe to say we’re all ready to see what 2021 has in store. If 2020 has taught us one major lesson, it’s that plans can get derailed and we must be willing to adapt. It’s also given us an opportunity to assess our way of doing business within a new framework. For example, what are some of the biggest lessons you’ve learned this year? What are some of the biggest challenges facing your organization over the next year and beyond? What are your strengths and weaknesses to meet those challenges?

You may have already developed a strategic plan for 2021, but if we’ve learned anything, it’s that plans can change quickly. That’s why it’s important to consider the following when drafting a plan for the next year:

  • Embrace Reality: While we’re all ready for the pandemic to be over, we’re still going to be doing business differently for a while. You may want to keep some of the changes you made over the past year. Or based on what you’ve learned over the past several months, you may need to make additional plans based on existing conditions.
  • Be Adaptable: Organizations that were able to pivot quickly when the pandemic began experienced less impact than those who struggled through the process. Flexible processes and adaptable strategies are your best course of action if things worsen before they improve.
  • Make Your People A Top Priority: People are the core of your department and now, more than ever, you need to take care of them. This includes physical and mental health, as well as work-life balance. With so many people working from home, communication should be a priority. What’s worked well over the past several months? What areas could use improvement?
  • Plan For The Unusual: A long-term strategy that includes various scenarios helps you navigate challenges. For example, additional equipment and tools for remote workers, plans for employees who may be out due to the coronavirus and workers who need flexibility due to school closures are all issues to consider.

Planning in advance is one way effective leaders avoid the stress of falling behind, particularly during times of uncertainty. Leah M. Joppy and Associates has worked with numerous firms to draft annual plans that align and inspire teams to reach their goals for the coming year – and beyond. Then we help you put it all into action. For more information, contact us at 301-670-0051 or email leah@lmja.com.

Happy Mindful Monday!

Last week was indeed a privilege for us as we continue to facilitate a variety of  leadership development opportunities for our customers.  Enlightening discussions were had around managing the challenges, stress and anxiety this pandemic has created. We explored how to strengthen resilience; how to create successful virtual communication; leading in times of crisis; holding on to our personal values; managing blind spots; and dealing with isolation – just to mention a few. Most importantly, we talked about the importance of checking in on each other from time to time.

We were also privileged to have a peek into the participant’s other world. You know,  the roles that makes them SUPER!  We got to see Dads braid their daughter’s hair, clean up spills and provide snacks to their little ones. We heard Moms directing home improvement projects and where to put the new microwave. Every once in a while a little face would appear in the corner of the monitor, trying to see where all the commotion was about. Carrying out these responsibilities while focusing, engaging and sharing their workplace successes and challenges in a 8-16 hour span of training! That gives the definition of multi-tasking a whole new meaning!

Our public servants are “getting it done,” “moving and shaking,” helping our brothers and sisters all over the world during these very unpredictable and stressful times.  LMJA is so honored to be a part of their story; to support our customers in any way we can. Whether it be ‘staying after class’ to provide guidance on a pressing career decision or helping to create ideas for ‘fun food’ for their kids, we are here for our customers. We hope to return to some level of normalcy soon.

In the meantime, be MINDFUL of your team mates and loved ones and most importantly, BE MINDFUL OF YOU! We are all in this together.

Be safe.

Leah Payton

EOY BUDGET NEEDS: POPULAR COURSES

It’s been a long, strange year (to put it mildly!) and your team may be feeling the stress of working from home and isolation from the day-to-day routine of the office. It may feel more challenging than ever to communicate effectively with your staff and teamwork may be lacking right now. Or you may feel like you want to do strategic planning for the future, but it’s hard enough to just deal with daily tasks. LMJA has a number of courses that can help with the challenges you’re experiencing during the crazy year of 2020. Courses are now VIRTUAL.

Here’s a look at four of our most popular courses and how they can be a great investment in your team. These courses can be tailored for a half-day session. Courses can also be spread out into 2 half-day sessions. A variety of self-awareness assessments are used in all of our courses.

  • Effective Interpersonal Skills: Interpersonal skills are sometimes referred to as people skills, soft skills or emotional intelligence skills. Valuable interpersonal skills include: teamwork, leadership, empathy and active listening. In this course, we discuss verbal and non-verbal cues, why they matter and how to build strong interpersonal skills that will enhance both the harmony and productivity of your office.
  • Conflict Management Skills: Problems can arise on any team and you will likely need to resolve conflict at some point in your job. Our course helps you develop conflict resolution skills, deal with constructive criticism and gain important counseling, mediating and problem-solving skills.
  • Developing Inclusive Teams: While most managers believe having a diverse and inclusive work culture is critical to performance, they don’t always know the best ways to achieve that goal. Our course covers a broad range of topics, such as examining the culture of an organization, identifying current and potential problems and providing tools for change.
  • Organizational Strategic Planning: Organizational strategic planning involves setting priorities, determining where to focus energy and resources, ensuring that employees are working towards common goals and much more. Our course helps you develop an effective strategic plan that clearly lays out where your organization is going, the actions needed to make progress and a blueprint for success.

If you are interested in making meaningful, long-lasting change in your department, Leah M. Joppy and Associates is ready to help. Call us at 301-670-0051 or email us at leah@lmja.com.

EOY BUDGET NEEDS: POPULAR COURSES

If you’re examining your EOY budget and have last minute money that needs to be spent, now is an ideal time to invest those dollars in your team. Looking back on the last year, can you identify areas that need improvement? Perhaps there was a conflict that could have been resolved more effectively? Maybe communication is an area that needs improvement? Or maybe you just want a jumpstart on strategic planning for the next year and how that may look during the COVID-19 pandemic. Fortunately, LMJA has a number of courses that have changed the way offices communicate, operate and deal with issues.

Here’s a look at four of our most popular courses and how they can be a great investment in the most important part of your department – your people:

  • Effective Interpersonal Skills: Interpersonal skills are sometimes referred to as people skills, soft skills or emotional intelligence skills. Valuable interpersonal skills include: teamwork, leadership, empathy and active listening. In this course, we discuss verbal and non-verbal cues, why they matter and how to build strong interpersonal skills that will enhance both the harmony and productivity of your office.
  • Conflict Management Skills: Problems can arise on any team and you will likely need to resolve conflict at some point in your job. Our course helps you develop conflict resolution skills, deal with constructive criticism and gain important counseling, mediating and problem-solving skills.
  • Developing Inclusive Teams: While most managers believe having a diverse and inclusive work culture is critical to performance, they don’t always know the best ways to achieve that goal. Our course covers a broad range of topics, such as examining the culture of an organization, identifying current and potential problems and providing tools for change.
  • Organizational Strategic Planning: Organizational strategic planning involves setting priorities, determining where to focus energy and resources, ensuring that employees are working towards common goals and much more. Our course helps you develop an effective strategic plan that clearly lays out where your organization is going, the actions needed to make progress and a blueprint for success.

If you have money left in your EOY budget to spend and are interested in making meaningful, long-lasting change in your department, Leah M. Joppy and Associates is ready to help. Many of our courses have been reformatted to deliver in a virtual format.  We also have a half-day course delivery option.  Whether you’re a novice or a pro, our excellent course producer ensures a smooth delivery of our virtual courses.   Call us at 301-670-0051 or email us at leah@lmja.com.

COACHING FOR HIGH LEVEL ADMIN STAFF

If you’re an executive assistant, does it feel like you make the impossible happen every single day? It’s a job that requires a lot of knowledge and flexibility, along with the ability to deal with all types of personalities. With the COVID-19 pandemic and all of the changes it’s brought to the workplace, you may be dealing with more stress now than ever and even starting to feel some burnout.

Executive assistants often feel like they need to put the needs of their managers and departments first. This can lead to a number of challenges, such as maintaining a work/life balance and feeling like you need to be available 24/7. What if you had someone in your corner who’s ready to listen to YOU and help you make changes both in your job and outside the office? By assessing the unique challenges you face in a high level administrative position, a life coach can work with you on the best ways to tackle tough situations and develop a clear and detailed plan of action. Best of all, you have someone who has your best interests at heart and is going to hold you accountable. Some of the outcomes from working with a life coach include:

  • Establishing stronger boundaries (this is big one!)
  • Building a stronger partnership with your manager(s)
  • Improving communication and streamlining processes
  • Increasing productivity and feeling more focused dealing with day-to-day tasks
  • Learning tips for practicing self care and making yourself a priority
  • Reducing stress and enjoying your job (and life!) more

Whether you’re new to an executive assistant position or if you’ve been at it for years, it’s always beneficial to take a step back, look at the big picture and examine what areas you’d like to work on both in and out of the office. If you’re ready to make some meaningful life changes and looking for a life coach that can help you through it all, Leah M. Joppy and Associates is ready to help. Call us at 301-670-0051 or email us at leah@lmja.com. And take a look at our article on Why Should I Work With A Coach?

 

Shifting Priorities During COVID-19 Pandemic Part 2

shifting prioritiesLast month, we looked at how the COVID-19 pandemic has caused many of us to reexamine our priorities and how we’ve been spending our time up to this point. We also delved into some simple suggestions to get started on making change: clarifying your values and priorities, incorporating those priorities into your life and beginning to shift your routines even while we’re in the midst of a lifestyle upheaval. Perhaps you’ve started to incorporate some of these ideas into your life. Or maybe you started with the best of intentions and now you’re feeling stuck and frustrated. Don’t worry and most of all, don’t be hard on yourself! Maintaining motivation, particularly during these unprecedented times, is challenging. Let’s take a closer look at what it takes to find motivation.

The Three Ds of Motivation

Simply put, motivation is the ability to initiate and persist at a task. Finding the motivation to change means maintaining consistent effort when it would be easier to give up. It begins with the three Ds:

  1. Direction: When you’re ready to make meaningful change, consider the different directions you can go in your life. You can continue with things as they are now, make drastic and immediate change or take things slower.
  2. Decision: Based on your three choices of direction, you decide which one is best for you and the type of change you’d like to make. None of the choices are right or wrong. They’re simply dependent on what works best for you and the amount of effort and time you’re willing to put into making those changes
  3. Dedication: Once you’ve made your decision, it’s time to go all-in. This is the step that determines whether your decision to make changes is a priority in your life and if those changes will be realized.

The difficult nature of making changes and staying motivated means that you will likely be putting in effort long after the point of it being fun and inspiring. It’s hard work, but you don’t have to go it alone. That’s where coaching comes in. Having a coach by your side means that you have someone who asks the difficult questions you may be avoiding, helps with the three Ds of motivation, holds you accountable, keeps you motivated during the tough times and celebrates your victories with you.

While we can’t anticipate and plan for everything in our lives, we can decide how, where and when to concentrate our energy. It requires some motivation and problem solving, but in the end it will lead to a more balanced and fulfilling life. Leah M Joppy and Associates is ready to help you on your journey to discover what your priorities and values will look like moving forward. Call us at 301-670-0051 or email leah@lmja.com to learn more.