“What did he/she mean by that?”
“I thought he/she was working on that!”
If you’ve ever been a member of a team in the workplace, the phrases above probably sound familiar. They’re all examples of common and frequent miscommunications and they can cause frustration, conflict between team members, and a serious roadblock to productivity.
A lot goes into running an efficient, positive team environment, but effective communication may be at the top of the list as the most important component.
Miscommunication can be blamed for a significant amount of conflict among workplace teams. It’s unrealistic to think all miscommunication can be prevented. After all, people are people and personality conflicts and differences of opinion are going to happen. However, awareness and understanding of the causes of miscommunication can go a long way towards decreasing the number and frequency.
Here are a few examples of the most common causes of miscommunication in the workplace:
- Making Assumptions: This is the number one cause of miscommunication in the workplace! It starts with assuming that a particular need is obvious, others view a problem the same way you do, or someone knows what to do. If people don’t feel comfortable asking questions or speaking up, issues can escalate quickly.
- Providing Only The Basics: It may save time to communicate only the bare necessities to team members up front, but you’re going to spend a lot of time cleaning up the results. Workers may be hesitant to speak up and just try to figure things out on their own – often with incorrect results.
- Using Confusing Body Language: Not all communication is verbal and a lot is conveyed through gestures, facial expressions, posture, and tone of voice. If someone is distracted or having a bad day, a simple request or statement can be easily misconstrued.
- Failing to Assign Ownership: Accountability is key and team roles must be defined and clearly understood. Otherwise, it can lead to workers dumping duties on others, incorrectly assuming another worker was responsible for something . . . and the list goes on and on.
Language is a tricky thing. It can be difficult to interpret at times, resulting in little misunderstandings that can quickly escalate into big problems. Is your team suffering from miscommunication issues? Or are projects running fairly smoothly, but have room for improvement? Please call Leah M. Joppy and Associates at 301-670-0051 or email us at email@example.com and we’ll work with you to create a clear and effective communication strategy for your workplace teams.
If you’ve ever led or been a member of a workplace team, you’ve probably witnessed (or been involved in) a variety of miscommunication issues. What started as a simple question or concern may have quickly ballooned into a full-blown problem, resulting in frustrated, angry teammates. And you’re left scratching your head wondering how things got out of hand so quickly. Miscommunication is one of the biggest problems facing workplace teams and can cause missed deadlines, an erosion in morale, and higher turnover. Fortunately, it can be alleviated with the right approach. Here are some suggestions to help:
- Address issues immediately and openly: Ignoring a workplace conflict will only make it fester. Address any issues right away and make sure you’ve gathered facts from all parties involved.
- Set Clear Expectations: No one is a mind reader. Set expectations early, make sure all questions are answered up front, and be available for clarification as the project progresses.
- Improve Your Listening Skills: Make sure it’s not “in one ear and out the other.” Active listening is an undervalued skill, but it can have a huge impact on how often conflicts arise.
- Recognize and Respect Personal Differences: Keep in mind that everyone can interpret the same thing in a different way. Understanding how the members of your team communicate can help you diffuse any potential problems.
Miscommunication can happen anywhere at any time, but awareness of the problem and a strong plan can help put everyone back on track. The key is to give your team the right conditions to develop and grow. If nurturing a healthy team culture is important to your workplace, please call Leah M. Joppy and Associates at 301-670-0051 or email us at firstname.lastname@example.org and let’s work together to make it happen.
Glassdoor.com was founded in 2007 as a tool for workers looking to make career decisions. The website enabled both current and former employees to leave anonymous reviews of their workplace. Glassdoor still serves this function, but now it has become a key indicator of the cultural health of organizations. Other sites like LinkedIn and Indeed followed suit and encourage employees to share reviews and leave comments about the work atmosphere within their organization. “What is it like to work here?” is an incredibly important question for an organization. And look no further than your employees to answer it – after all, they’re putting in the hours day after day and place a premium on a positive work environment.
To create a positive culture within an organization, there needs to be a focus on the following:
- Allowing for more transparency
- Fostering an environment of kindness and compassion
- Resolving issues of blame and finger pointing
- Emphasizing meaningfulness of tasks
- Encouraging gratitude and respect
- Giving employees more independence and relying on their judgment
- Investing time and energy into employee growth
Not every employee will be 100% each day, but a positive workplace culture goes a long way towards overall happiness, greater levels of productivity, and ability to recruit top talent. What are your Glassdoor or Indeed reviews saying about your organization? Are there culture issues that need to addressed and room for improvement? Please call Leah M. Joppy and Associates at 301-670-0051 or email us at email@example.com and let’s discuss a strategy.
At some point in our lives, we’ve all had a job that made us dread getting out of bed in the morning. Whether it was unfulfilling work, an uninspiring and toxic atmosphere, micromanagement, or a combination of all three, there are few things worse than going into a work environment that you just can’t stand. On the flip side, when you find a workplace that feels like the right “fit” and it’s an atmosphere where you feel valued, challenged, and encouraged, it’s truly invigorating and inspiring. The culture of an organization is what makes the difference. It’s not a tangible element or a fixed asset, but rather the atmosphere – the environment, values, expectations, goals, and attitude of employees. Think of it as an organization’s personality! And it’s incredibly important for both employees and employers.
So, why should an organization focus on its “culture” or even care about it in the first place? It’s important because, no matter what your industry, organizations are made up of people. And people care about the environment where they’re spending the majority of their waking hours. Lack of attention to a positive culture can result in unhappy, unproductive, and potentially disloyal employees that will start costing your organization time and money. The benefits of a strong and positive culture include the following:
- Employee Retention and Productivity: Environments where employees feel comfortable, motivated, and valued as individuals enjoy a boost in morale, which leads to increased retention and productivity.
- Improved Communication and Teamwork: A positive workplace culture suggests an open atmosphere where workers feel comfortable and free to communicate their ideas or concerns without fear. Teams are built on respect for others’ ideas and lead to innovative problem solving.
- Reputation and Brand Image: Want to attract the highest level of talent to your organization? Look no further than cultivating a positive work culture. It differentiates you from the competition and builds a solid reputation that adds value to your products and/or services.
Managers and executives have a direct influence on their organization’s culture since they generally set the tone and expectations. How would you describe your organization’s culture? Are you making strides, but still have some areas that need improvement? Please call Leah M. Joppy and Associates at 301-670-0051 or email us at firstname.lastname@example.org and we can help you cultivate a positive culture that will benefit everyone.
When we think about how to optimize success in your workplace, compassion isn’t always the first thing that enters our mind. We talk more about things like increasing efficiency, sales numbers, and billable hours. But studies show kindness makes good business sense and there’s a lot of research showing some pretty compelling numbers. For example, employees of companies described as having kind cultures perform at 20% higher productivity levels, are 87% less likely to leave their jobs, and make fewer errors, saving their companies time and money. The companies themselves have 16% higher profitability.
Whether you’re a manager or an entry-level employee, there are many ways to bring kindness into the workplace. Here are a few simple ideas:
- Get to know your colleagues
- Offer guidance to a co-worker
- Build a collaborative environment with idea sharing
- Check the motivation behind your words, decisions, and behavior
- Acknowledge co-workers’ strengths and positive characteristics in front of others
- Lend a hand to someone who is under a tight deadline
- Encourage employees to openly communicate and share their thoughts
- Organize occasional teambuilding activities and have co-workers submit ideas and suggestions
Creating a culture of compassion in the workplace is where many successful companies are placing their attention. And rightfully so. For ideas as to how to incorporate more kindness into your company and reap its many benefits, please call Leah M. Joppy and Associates at 301-670-0051 or email us at email@example.com to discuss how we can help. And stay tuned for March’s newsletter, when we provide a really fun “get to know your co-worker” activity you can use in your office!
A shiny new year is upon us, ripe with possibilities and opportunities to make changes. Most of us spend at least some time reflecting on the events of the previous year and what we can do to make improvements over the next 12 months. But too many of us are overwhelmed, disconnected, and feel like we’re going through the motions without a lot of purpose. It can be challenging to figure out what’s truly important in life and even more challenging to make an action plan for change.
If you’re determined to live a more purposeful life in 2018, now may be the time for a “life audit.” It’s a chance to be honest with yourself, think about what’s really important to you right now, and organize your life a little more. So, grab a pen, a pack of post-it notes, and block off an hour or two of time. Here’s how to get started:
- Write down every goal, hope, and life necessity on a different post-it note (for example: ‘look for a new job’, ‘move to a different city’, ‘start a family’)
- Organize the notes by category as themes start to emerge (for example: career, family, hobbies)
- Organize by time (for example: how long it will take to check-off each note)
You may want to set a goal for the number of post-it notes you fill out. Maybe it’s 100 in one hour or more over the course of a weekend. It’s not a revolutionary system, but the point is that you’re thinking about yourself, your future, and how to reach your goals. If you feel like you’re at a loss getting started, here are some questions to ask yourself:
- What life do I want now? How about in 5, 10, 25 years?
- What makes me feel satisfied at work?
- What areas of my life could be improved?
- What’s my motivation?
- What do I believe in?
- What do I consider essential?
- When do I feel the most successful? The most energized?
- How am I using my gifts and talents to help others?
- What is my purpose?
- What do I want to leave behind?
The great thing about writing all of this down on post-it notes is that you can hang them on a wall in your office (or wherever you’d like) and look at them everyday. You can move them around into an organizational system that works for you, perhaps by weekly, short term, long term, and lifetime goals.
A New Year is the ideal time to look at long term goals, what’s working, what’s not, and where there’s room for improvement. And we can help you every step of the way! Please call Leah M. Joppy and Associates at 301-670-0051 or email us at firstname.lastname@example.org to discuss your organization’s 2018 goals.
We’ve all watched a show or read an article where someone has an epiphany about their priorities and life direction, quits their job, moves to an island, and starts a new life running a bar or giving surfing lessons. Sounds appealing, right? For the rest of us, the mortgage, family obligations, and day-to-day responsibilities makes this type of dream impossible. You may feel like you have no way out or that you will never find happiness because of your career. You’re really good at what you do, but there’s no fulfillment. However, there are ways you can create purpose and fulfillment outside of the office. Here are a few ideas to get you started:
- Create it yourself: Whatever it is you want to do, make time for it! Join a class for beginners or a club with people who share a similar passion. You may even notice your attitude at work changes because you aren’t putting pressure on your job to satisfy every aspect of your life.
- Make time: Work takes the majority of our time, but not all. Take control of your weekends and evenings again and cut what isn’t absolutely necessary. Make fulfilling activities a priority!
- Give Back: Using your gifts and talents to help others can be one of the most fulfilling things you’ll ever do. Whether it’s mentoring or volunteering, sharing your talent may be the biggest gift you give in 2018.
Productivity in the office begins with fulfilled employees who understand the importance of a work and personal life balance. A New Year is the ideal time to lay the groundwork! Please call Leah M. Joppy and Associates at 301-670-0051 or email us at email@example.com to discuss your organization’s 2018 goals.
With all the advancements in our world today, life should be a breeze, right? After all, we can have dinner delivered to our door, order anything with a click of a button, and even bring up movies and television shows whenever we’d like. We seem to have so much these days, both in terms of material possessions and conveniences. Then, why are we more worried and stressed than ever? And what are some signs that we’re headed down the path of too much worry in our life?
According to the 2016 “Worry Less Report” conducted by Liberty Mutual Insurance, 38% of people worry every day, mainly in the early morning or late evening. For some, worry can help inspire problem solving. But for many others, it can be paralyzing, hinder productivity, and produce feelings of helplessness. Chronic worrying can erode our ability to function well at home and at work. Here are a few signs that worrying is becoming a problem and steps you can take to help:
- You’re always thinking about future “threats”: When you start to interpret everything as a potential problem and constantly look for potential threats, worrying becomes a default pattern in life.
The Remedy: Try to separate emotion from what’s actually happening and don’t confuse feeling anxious with actual worry. Ask yourself: is this a worst-case scenario or am I catastrophizing?
- You can’t sleep: Poor sleep creates a vicious cycle of poor emotional functioning – which ultimately leads to more stress and worry.
The Remedy: Remember that sleep in not expendable. Turn your room into a restful haven away from the stressors or life, including technology! You might even want to try moving your bedtime up 60 minutes.
- You can’t seem to “shake it off”: No one enjoys confrontation or an unpleasant encounter. But worry starts when you continue to relive it in your mind, wondering what you could’ve done differently, and second-guessing your response.
The Remedy: If you’re trapped in replay mode, get up and move. A change of scenery can help you return to your desk refreshed and able to make better decisions. Once you’ve hit your reset button, ask yourself: Was the situation as bad as I thought and is it worth getting this upset about? Often the answer is “no”.
Sometimes it can feel like it’s impossible to break the worrying cycle and find your way back to what’s really important in life. For more help, read our article on Tips For Dealing With Worry – How to Stay Focused and On Task. If you’re interested in engaging your organization in Professional and/or Personal Development to discuss how to decrease worry and increase productivity in the workplace, call Leah M. Joppy & Associates at 301-670-0051 or email us at firstname.lastname@example.org. We’re ready to help!
Will Rogers once said, “Worrying is like paying on a debt that may never come due.” We all know that chronic worrying can get in the way of what’s really important both in our work and home lives. It can impact our productivity, health, and happiness. But once the cycle starts, it’s often difficult to break the pattern and get back on task. Here are a few tips to help you prioritize, clear your mind, and stay focused:
- Stop trying to do a million things at once (multi-tasking!) and tackle one task at a time.
- Specifically block out time in your day to spend on a project and set a timer to hold yourself accountable for that time.
- Turn off your phone and computer and get some exercise – preferably outside in the fresh air! Make the most of workday breaks to refresh and recharge.
- Use technology to your advantage by trying options like Cold Turkey, Freedom, and Self Control. They block out the Internet to keep you off social media and other distractions.
- Try a yoga or meditation class. There are online apps such as Headspace and Calm that help promote mindfulness if you want to try meditation in the comfort of home.
- Find better ways to streamline your communication and break free from the endless chain of message. Ask yourself how the conversation would be most effective – email, on the phone, or in person?
- Make sure to set reasonable standards for yourself and others. The pursuit of perfection can lead to increased worry and paralyze productivity.
Interested in stopping the cycle of worry and get back to a happier, more productive work life? Please call Leah M. Joppy and Associates at 301-670-0051 or email us at email@example.com to discuss your organization’s needs.
You’ve probably heard the Confucius quote, “if you do what you love, you’ll never work a day in your life.” It sounds like a tall order, particularly when you feel a lack of passion and enthusiasm for your job. Of course, work isn’t the only thing that influences happiness, but it is where you spend the majority of your time. Can it really make you happy? Many factors come into play, such as the way you’re managed, how much you like your co-workers, and your role within an organization. But work that also matches your interests and maintains your motivation is much more likely to keep you absorbed and content. Not exactly a surprise! Then why does it feel so elusive?
What Are The Characteristics Of A Fulfilling Career?
When it comes to career fulfillment, there’s a combination of factors that come into play. For starters, you have to believe in what you’re doing and it has to matter to you. Your work needs to have a purpose and positive impact – not necessarily on the entire world, but perhaps just one person. You shouldn’t have to sacrifice your life for the work you do. “Work-life balance” is a popular term these days, but it certainly means different things to different people. Autonomy and freedom are also important. If you think you have to be somewhere for X amount of time just to put in “face time,” that usually leads to dissatisfaction. And last but not least, it’s important to get compensated for the work you do, so you don’t feel like you’re struggling to make ends meet.
Which Jobs Would Make You Happiest?
Studies abound about job satisfaction and occupations that rank high and low on the happiness scale. But whatever the averages say, you are probably going to be happiest in a job for which you are better suited. Consider personal factors and start by asking yourself the following five questions. They may seem simple, but when you really sit down and map out the answers, you may discover something you never thought about previously:
- What am I good at? And is there a job where I can do it?
- What do I like to do? And is there a job which involves that activity?
- When have I felt happiest? Is there a job that replicates that situation?
- Which jobs am I qualified for based on past experience?
- Which jobs meet the criteria above and provide enough income?
Feeling “stuck” in your current job? Read our article on Tips For Dealing With A Work Slump. If you’re interested in engaging your organization in Professional and/or Personal Development to increase job satisfaction, call Leah M. Joppy & Associates at 301-670-0051 or email us at firstname.lastname@example.org. We’d love to discuss your objectives!