Category: Human Resources


You may have heard the term “implicit bias” used to describe different situations, but may not really know what it means. Implicit bias, also known as unconscious bias, refers to judging people based on our unconscious thoughts, beliefs or feelings. It often happens without us realizing it when our brains make quick assessments and judgments of people and situations.

Whether we want to admit it or not, everyone has biases. However, it’s important to remember that bias stereotypes do not often come from a place of bad intent. Rather, implicit biases are the product of learned associations and social conditioning. They start at a young age and are formed in our brains through years of various influences. Think about the following questions and how your implicit or unconscious bias may come into play:

  • Picture a nurse at your local hospital. What’s the image that pops into your head?
  • Picture a firefighter at your local firehouse. Again, what image comes to mind?
  • You’ve just been cut off in traffic and are astonished that someone can drive that badly! What image enters your head when you think about the driver?
  • A new stay-at-home parent wants to join your playgroup. Before the parent arrives, what image comes to mind?
  • You’re boarding a plane and peek into the cockpit. The pilot, co-pilot and flight engineer are all women. What are your first thoughts?

These can be tough questions to answer honestly. We’d like to think that we’re past all the typical stereotypes that exist in our society. We can feel embarrassed or ashamed that we’re surprised if a stay-at-home parent is a father or a firefighter is a woman. Again, implicit biases don’t exist because we’re bad people, but are so deeply ingrained in our brains that we have to fight the automatic urge to jump to conclusions

Our biases affect us and our decision-making processes in so many different ways, including our perceptions, attitudes and behaviors. Next month, we’ll discuss how implicit bias can affect life in the workplace. Leah M Joppy and Associates regularly conducts seminars to address and combat unconscious bias. For more information and to discuss the unique needs of your organization, contact us at 301-670-0051 or email

Coaching For High Level Administrative Staff

Coaching Administrative StaffIf you’re in a high-level administrative position, you’re used to wearing a lot of hats. From handling a wide variety of day-to-day duties to dealing with all types of personalities, it’s a job that requires a lot of knowledge and flexibility. Plus, you’re expected to do it all with a smile on your face and a “can do” attitude. High-level administrative positions can be extremely demanding and can sometimes lead to high stress levels and burnout. Here are some of the common challenges people in these positions face:

Challenge 1: Maintaining a work/life balance

Challenge 2: Dealing with difficult people

Challenge 3: Ensuring proper communication strategies are in place and making sure they’re followed

Challenge 4: Feeling disrespected and blamed for anything that goes wrong

Challenge 5: Feeling like you need to be available 24/7

If you’re an executive assistant, maybe some of these challenges sound familiar to you. And maybe you’re ready to make some changes that will help you both in your job and outside the office. That’s where a life coach can work with you and provide valuable perspective. By assessing the unique challenges you face in your position, a life coach can help you develop a detailed action plan with clear and specific expectations. Some of the outcomes from working with a life coach include:

  • Building a stronger partnership with your manager(s)
  • Establishing stronger boundaries
  • Improving communication and streamlining processes
  • Increasing productivity and feeling more focused dealing with day-to-day tasks
  • Reducing stress and enjoying your job (and life!) more

If you’re starting to feel the burnout that often accompanies high-level administrative positions and want to make some meaningful life changes, Leah M. Joppy and Associates is ready to help. Call us at 301-670-0051 or email us at

Need more reasons for choosing to work with a coach? Learn more.

End Of Year Budget Needs – Popular Courses (Part 2)

Strategic PlanningIf your EOY budget still contains money that needs to be spent, you may be thinking about what to do with those extra dollars. Investing them in your team is something that will pay off for years to come! Last month, we focused on two of our most popular courses that have helped departments deal with conflict and develop effective interpersonal skills. Here’s a look at two more of our most sought-after courses that we’re focusing on this month:

Developing Inclusive Teams: According to studies on the subject, leaders who create an inclusive culture for their team see performance increase by 17 percent, as well as increases in collaboration and decision-making quality. While most managers believe having a diverse and inclusive work culture is critical to performance, they don’t always know how to achieve that goal. Our course covers a broad range of topics, such as examining the culture of an organization, identifying current and potential problems and providing tangible tools for meaningful change. Each organization faces it’s own unique challenges when it comes to inclusivity and we work with you to build a customized course that will yield real results.

Organizational Strategic Planning: Organizational strategic planning is an incredibly important activity that covers a lot of bases. It involves setting priorities, determining where to focus energy and resources, ensuring that employees are working towards common goals and so much more. Our course helps you develop an effective strategic plan that clearly lays out where your organization is going, the actions needed to make progress and a blueprint for success.

If you have money left in your EOY budget to spend and are ready to invest it in your most important asset (your team!), Leah M. Joppy and Associates is ready to help! Call us at 301-670-0051 or email us at


Why Everyone Needs a Life Coach

The concept of life coaching is becoming more and more popular every year. You may even know someone who has worked with a life coach and find the idea intriguing. But what exactly does a life coach do and how can one help you with your own unique set of challenges? A life coach is someone who counsels clients on anything from career obstacles to personal struggles. A coach plays multiple roles in your life: he/she unlocks your potential, allows you to discover your best self, acts as a motivator and is an accountability partner.

If you’ve been doing some soul searching and feel like you could use a little help (or even if things are going great!), here are just a few reasons why working with a life coach could put you on the path to real and meaningful change:

  • You’re feeling “stuck”: Our lives are always in transition. At times, we may feel like nothing is working in our favor and we’re not moving forward. A life coach helps you realize what you truly want from life and helps you overlook all the noise in your head that’s keeping you from achieving your goals.
  • You’re feeling lost: Maybe you don’t know what you want. Perhaps you feel like you’re living your life on auto-pilot. A life coach will help you identify your personal values and how those values can translate into a more meaningful career, personal life, etc.
  • You’re feeling unhappy: You know you need a change. Or you know you need to change. Either way, a life coach can help you pinpoint why you’re unhappy and help you take steps to enact meaningful and long-lasting solutions.
  • You’re feeling happy: I know, I know. If you’re already happy, why do you need a life coach? Happiness can be a great motivator for change. If you love where you are in life, you’re more likely to be open to growth and wonder what else is out there to reach out and grab!
  • You’re feeling comfortable: Ah, there’s nothing like your routine and comfort zone! Any variation of the familiar and you break out in a sweat. A life coach partners with you to push you out of your routine and explore what else is out there.
  • You’re feeling scared: Who isn’t? You’re scared of failure, success, what people will think and say, etc. etc. A life coach will help you figure out your fears, provide you with tools to take action despite those fear and change the way you look and feel about them.

Life coaches aren’t a magic pill for all of life’s ups and downs. The solutions always reside inside of you. However, many times we’re so full of doubt and fear that we can’t hear or see the answers in front of us. Coaching helps you look at any situation from a different perspective to help you break through paralyzing thoughts.

Interested in learning more about life coaching and how working with one can bring positive and meaningful change to your life? Call Leah M. Joppy and Associates at 301-670-0051 or email us at and let’s get started. And check out our article on why people hire a coach.

Why Is It So Hard to Keep Our Goals?

You start out motivated, enthusiastic, and with the best intentions. You’ve identified a goal (or two) and this time it’s going to be different. This time, you’re REALLY going to put in the work, see it through, and accomplish your goal once and for all. And then “things” start to get in the way, like time, finances, and life. All those good intentions are replaced with excuses and, before you know it, that goal you set out to achieve with such gusto seems impossible to accomplish.

No matter what goal you’re trying to reach – career, financial, health, or relationship – there are some common reasons why you’re throwing in the towel and accomplishing it. Several of them are listed below:

  1. Waiting to take action until you feel “ready.” If you’re waiting for the stars to be aligned and everything to be perfect, you may be waiting a long time.
  2. Putting your goals off until “someday.” So many of us “someday” ourselves right out of what we want to accomplish in life.
  3. Not making your goal a priority. Saying you want to make a change is one thing. Putting in the work to make it happen is quite another.
  4. Viewing mistakes as failure. People often think that a step backwards means it’s time to put on the breaks. But progress rarely comes in a straight line.
  5. Giving up before you see results. Results don’t always fall in line within the timeframe you imagined. Impatience can be big hurdle to change.
  6. Neglecting to anticipate the tough times and hurdles. Change isn’t easy and some days are harder than others. This can be a challenging lesson to learn.
  7. Falling victim to the “fear of success.” Yes, this is really a thing. Some people don’t always feel that they deserve or are worthy of success and can sabotage their progress.

When these fears and thoughts come up, a lot of people immediately see them as a stop sign and think it’s time to call it quits. But this time it can be different. By identifying the various roadblocks, you can view them as part of the process. You can face them, process them, and even welcome them. Best of all, you can overcome them and make 2019 the year you finally accomplish your goal(s). Leah M. Joppy and Associates can help. Call us at 301-670-0051 or email us at to discuss your needs.

The Importance of a Cultural Assessment For Your Company

For today’s businesses, building a successful corporate culture has become a significant way to maintain a competitive advantage and differentiate a brand. Your culture can be a unique means to attract talent and also motivate, engage, and retain employees. For the last few months, we’ve taken a look at cultural values, both in society and the workplace. We’ve discussed what values are and why they’re so important. So, now you may be looking at your organization and thinking, “how do I define the culture in my particular office? And how do I take this culture and incorporate it into the day-to-day?” Conducting a cultural assessment is often what you need. It’s the first step in answering the question, “Is what we say we are, truly what we are?”

Conducting a cultural assessment includes reviewing the various components of culture, including environment, traditions, social relations, incentives, and values. Some of the following questions are examined: “Are employees happy in the space they’re in? Are workers communicative and social, both in person and online? Are the core values of the company filtering their way down to the employees in a clear manner? Are rewards offered through an employee reward system?” That’s just a sample of some of the areas that are explored. Through gaining this understanding, you can determine where gaps exist between the current state and the desired culture.

Often, organizations want or need to make changes, whether it’s shaping new behaviors, promoting new ways of thinking, or developing a culture of education to develop employees. However, the key to changing a company’s culture is a commitment from the leadership team. Leaders must understand why change is necessary and have a clear vision for making those changes. They must also be willing to change their own behaviors and actions!

I use the Barrett Values Center assessment tool to conduct cultural assessments for my clients. I find it to be the most comprehensive tool for understanding the current state of an organization’s culture and determining where changes are necessary. To learn more about the Barrett Values Center, visit their website as To schedule a time to discuss conducting a cultural assessment for your firm, call Leah M. Joppy and Associates at 301-670-0051 or email us at Meaningful and sustainable change is possible.

Six Warning Signs Your Company May Need A Culture Overhaul

It’s no secret that many of the best performing companies have vibrant and exciting cultures. Disney, Apple, and NIKE, we’re looking at you! On the flipside, a toxic company culture can cause an organization to struggle. Maybe you’re dealing with poor employee morale and high turnover and are wondering if your company’s culture is to blame. What are the warning signs that your company culture may be in trouble? Here are a few signs that it may be time for a cultural assessment:

  • You routinely fall short of meeting goals and “underperformance” is a word tossed around all too often
  • Employees aren’t demonstrating a strong commitment to the company and energy is can only be described as “low”
  • Workers complain about a lack of positive feedback (or feedback at all)
  • There’s a level of mistrust among employees and leaders
  • Employees feel there is a lack of opportunity within the organization
  • The level of job burnout is high and work/life balance seems to be nonexistent

Don’t wait until issues blow up into big problems. A cultural assessment is a vital step towards assessing the current culture of your organization and taking clear steps towards making purposeful and meaningful change. Outside perspective is invaluable in healing a poor company culture and the damage it can inflict. To discuss conducting a cultural value assessment for your business, please call Leah M. Joppy and Associates at 301-670-0051 or email us at

The Importance Of A Strong Company Culture

You’ve certainly come across articles with titles like “The 50 Best Places To Work” or “The Best Companies For Work-Life Balance.” And no doubt you’ve questioned, “what makes these work environments so special? You may even wonder how you can create a similar feel-good atmosphere in your workplace. It’s tempting to just add a ping pong table in the break room or offer free donuts on Fridays, but it’s so much more than a few perks here and there. It all comes down to one important component: company culture.

Last month we discussed cultural values as a whole and how they shape the beliefs and behaviors of communities. We spend so much of our time at work that the office becomes one of the most influential communities in our lives. The culture in the office is a huge component of happiness – or discontent. It’s the invisible maker or breaker of an organization. Company culture isn’t something that can be established down the road when you have more time on your hands. It’s something that requires thought, time, and effort – not to mention really listening to your employees.

The culture within an organization becomes its identity. It’s the values, traditions, and customs that an organization believes in and practices – not just to employees, but also to customers. Every business is different and there is no single rubric for the “right” culture. However, you do need a consistent and strong set of values in order to remain competitive. Here are 3 examples of why the culture within an organization is so important:

  • It creates a perception of your brand in the marketplace.
  • It helps you attract and retain the best talent
  • It establishes a set of identity and values for your company

Too many organizations fail to realize that their culture matters and shouldn’t be dismissed as “fluffy stuff.” According to Deloitte research, 95% of workers value company culture more than compensation. How would you describe the culture in your office? Is it something you’ve never thought about and, if you have, is there room for improvement? We are currently conducting cultural value assessments for organizations and we’re ready to help you understand more about this important component to your workplace. Please call Leah M. Joppy and Associates at 301-670-0051 or email us at to learn more.

What Are Cultural Values?

The Business Dictionary defines cultural values as, “The commonly held standards of what is acceptable or unacceptable, important or unimportant, right or wrong, workable or unworkable, etc., in a community or society”. Here’s an example: A Hindu man would rather starve than slaughter and eat a cow, despite the fact that cows roam throughout his village. To the average beef-eating American, this seems strange. If you’re hungry, why not use some of the cows for a food source? After all, they’re just walking around in the street, blocking traffic. What’s stopping the Hindu man from taking advantage of this obvious food source? The answer – cultural values. The Hindus make up over 80% of India’s population and believe that cows are sacred and should not be slaughtered.

A group’s cultural values are often difficult for outsiders to understand. But for those inside the group, cultural values are the core principles that dictate the behavior and actions of an entire community. We’re seeing cultural values come into play more and more in today’s workplace. As various cultures are brought together in an office, some will place importance on a particular set of values, while others will have a completely different view. It can be challenging to navigate through it all and meld a diverse pool of employees into a cohesive, productive group.

Each of us is raised in a belief system that influences our individual preferences to a large degree. Often, we can’t even comprehend its influence. We’re just like other members of our culture and we’ve come to share a common idea of what’s appropriate and inappropriate. But understanding cultural values goes beyond the list of “dos and don’ts”. There are so many factors that make up a culture – manners, mind-set, laws, ideas, rituals, and language, just to name a few. Understanding the “why” behind culture is so important, particularly in today’s world. We need to understand how groups have been influenced over time by political, historical, and social issues. This is particularly evident in the workplace, which is becoming more and more diverse.

In order to attract, motivate, and retain the best talent, it’s important to be mindful of employees’ cultural differences, along with who they are as individuals. We are currently conducting cultural value assessments for organizations and we’re ready to help you delve into this important topic. Please call Leah M. Joppy and Associates at 301-670-0051 or email us at to learn more.

Examples of American Cultural Values

Cultural values are really the collective programming of our minds from birth. These values shape the beliefs, mind-sets, and practices that we often adhere to at work, home, and social settings. We looked at an example of a Hindu cultural value in our previous article and how that value shapes the beliefs, attitudes, and behaviors of that group. But what are some values that are distinctly American and have helped shape the American workplace for generations? The U.S. is a culturally diverse society, but there is a dominant culture that has developed over many years. Here’s a sample of a few American cultural values:

  • Personal control over environment and destiny: The future is not left to fate and lies in our hands.
  • Equality and egalitarianism: People have equal opportunities and are important as individuals, not based on the family they are from.
  • Competition and free enterprise: Competition brings out the best in people and free enterprise leads to progress and success.
  • The importance of time: The achievement of goals depends on the productive use of time.
  • Change and mobility: Change equals progress, improvement, and growth.

When discussing cultural values, it’s important to remember there are no rights and wrongs. Chances are, each of us has been raised with a different set of values from our colleagues. Education is the key to understanding these differences, particularly when diverse groups of people are working together. To learn more about how cultural values shape your organization and to discuss conducting a cultural value assessment for your business, please call Leah M. Joppy and Associates at 301-670-0051 or email us at