Ellen DeGeneres ends her talk show each day with the same five words – “Be kind to one another.” It seems like a simple concept, but in today’s world, everyday kindness can sometimes seem elusive. Whether you’re driving on a crowded highway, grocery shopping, or just trying to cross the street, it often feels like kindness is becoming the exception and not the rule. But going to work daily in an office where unkind behavior is the day-to-day norm can be particularly difficult. It can impact motivation, productivity, attitude, and overall enjoyment.
In recent years, there’s been a lot of research on kindness in the workplace. Numerous books on compassion as a successful business strategy have hit the market, touting the importance of a kind culture rather than a cutthroat, win at all costs environment. The era of “success at any cost” is giving way to an approach where kindness, compassion, and teamwork are viewed as assets in organizations and not considered soft, squishy, and weak. Many workplaces are starting to embrace this strategy, while others are slow to adopt it and witness the repercussions in high turnover, resentment, and low morale.
So why is choosing kindness in the workplace such a competitive advantage? Research has shown that compassionate work environments consistently have:
- Better customer service
- Healthier employees and fewer absences
- Less turnover and an easier time replacing employees when they do leave
- Higher productivity
- Increased employee commitment and engagement
Practicing compassion in the office sounds like common sense, doesn’t it? But in the face of multiple deadlines, obligations, and stress, it’s easy to look for shortcuts and overlook opportunities to put it into practice. Yet, it’s hard to think of many other places more in need of kindness than in the workplace. Whether it’s a cheerful greeting, asking about someone’s day, or simply delivering a harried co-worker a much-needed cup of coffee, acts of kindness set the tone for the office and are a simple and effective way to improve business.
When you take a look at your organization, do you see a culture of kindness? What type of feedback do you receive from employees and is there room for improvement? Please call Leah M. Joppy and Associates at 301-670-0051 or email us at leah@lmja.com and let’s discuss how to increase compassion in your workplace. You’ll see the difference in your employees.
One more thing – in March we’ll provide an outstanding way to get to know your co-worker. It’s fun, easy and a great ice-breaker – no matter how long you have worked together!